DOES A.P.D.G. SHIP INTERNATIONALLY?
Yes, A.P.D.G. offers international shipping.
I LIVE INTERNATIONALLY. WILL I HAVE TO PAY DUTIES?
International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from APDG.CO, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. A.P.D.G. does not collect duties and taxes, and cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
It is not mandatory for customers to set up an A.P.D.G. account to place orders on our site. Please note that items in your cart may be removed if the item is sold out or is discontinued. If you are interested in receiving new product alerts, discounts and sales, simply join our email list to receive exclusive A.P.D.G. updates in the future.
HOW MUCH DOES SHIPPING COST?
For orders that do not meet the free shipping requirements, there is a flat USPS shipping rate of $8.00 (USD) for DOMESTIC orders and $13.50 for INTERNATIONAL orders. We do offer FEDEX options and those prices vary by weight. Orders over $35.00 (USD) will receive free, standard shipping via USPS. There is no code required and the USPS shipping discount will automatically be applied at checkout.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED AND HOW CAN I TRACK MY ORDER?
Once an order has shipped out, the customer will receive an e-mail containing order confirmation and tracking number. Customers can click on the tracking number periodically to view the location of their order. Please note that we do not require a signature upon delivery. We are not responsible for lost, stolen or misplaced shipments. Any questions regarding dispatched shipments should be made to USPS or FEDEX.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?
Once the customer makes a verified purchase, an order confirmation is immediately emailed to the customer. If a customer has not received their order confirmation email, please send an email to our customer service team at firstname.lastname@example.org. Once the order has been confirmed, please allow five to seven business days for orders to be processed/fulfilled. Once processed, items will be shipped via the shipping carrier of buyers choice at the time of checkout. In the event of peak order periods, major and/or local holidays, natural disasters, strikes or political unrest, please note that processing/fulfillment times may be extended. Once items are shipped, the customer will receive tracking information via email using the email address provided at the time of checkout. If a customer paid for an order using an e-check, the e-check payment must clear before the order is processed/fulfilled and shipped.
HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
For customer service inquiries only, please send e-mails to email@example.com
I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
We aim to respond to e-mails within 24-48 hours Monday - Friday excluding any major or regional holidays, local natural disasters or political/social unrest occurring within our city.
DO YOU EVER HAVE GIVEAWAYS?
Yes, we run official giveaways. Follow us on Instagram, Facebook and Twitter to stay up to date and in the know!
DOES A.P.D.G. HAVE A PR LIST?
Yes, please submit your info here.
THE COLORS I ORDERED LOOK DIFFERENT FROM ITEMS PICTURED ONLINE:
The swatches on our website and on social media represent our colors as close as possible, however the actual color may appear different to others. The results of our colors may vary due to a number of factors, which may include but are not limited to varying monitor resolution and color settings, phone settings, camera settings, lighting, etc.
WHY WAS I CHARGED A SALES TAX?
We collect state sales tax on orders shipped within Alabama.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
A.P.D.G.co accepts Discover, MasterCard, Visa and American Express. E-checks are accepted via Paypal however, funds must clear before orders are fulfilled and shipped.
DO YOU OFFER GIFT CARDS?
Yes we do offer gift cards! Our gift cards are available in various amounts and can be found here.
CAN I GIFT WRAP MY ORDER?
We do not offer gift wrapping for orders.
DO YOU OFFER RETURNS?
HOW LONG DO I HAVE TO RETURN AN ITEM?
To read more on our return policy, click here.
DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?
Lean more about our return policy here
HOW WILL I RECEIVE MY REFUND?
Once the return has been approved, you will receive your refund via the credit card used at the time of purchase. For more information, please review our refund policy.
WHEN WILL I RECEIVE MY REFUND?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact), you will receive a confirmation email indicating your refund. Depending on your financial institution or bank/building society, please allow 7-14 business days for the refund to be reflected back to your account.
WHAT SHOULD I DO IF THE REFUND AMOUNT IS INCORRECT?
Please send all e-mails to firstname.lastname@example.org and we will help in solving the problem as quickly as possible.